E-learning Localization for Global Training | Travod

Neovation partners with Travod to overcome localisation challenges

About the Client

Neovation, a full-service learning solutions company, required professional localisation services for the e-learning courses they develop for their clients. They proactively sought out a translation partner who could provide the necessary expertise and resources to support their needs.

Founded in 2012, Neovation is dedicated to accelerating success through enhanced online training, learner engagement, and knowledge operations. Their award-winning SmarterU Learning Management System and OttoLearn Agile Microlearning platform train learners globally. JoySuite, Neovation’s newest L&D offering, combines workflow productivity and learning into a seamless

Industry

eLearning

Headquarters

Winnipeg, Canada

Scope Of Work

E-learning localisation

Services

Localisation, translation

experience that empowers people to manage knowledge, work, and learn more effectively using powerful AI0enhanced L&D tools.

The company provides Custom Course Creation services, Implementation Consulting, LMS Administration, Data Analytics Consulting, and technical support. Clients praise Neovation for their responsive customer support, with the Client Success team often called, “The most responsive client care team in L&D.”

The Challenge

As Neovation experienced significant market growth, the company faced a strategic challenge: meeting increasing demand for multilingual e-learning content while maintaining their high quality standards.

In late 2021, the company started the partnership with Travod to address these localisation requirements. The initial collaboration focused on translating extensive e-learning materials into Canadian French—a project that presented considerable technical and linguistic hurdles given the specialized nature of the content and regional language nuances.

This practical approach allowed Neovation to capitalize on growth opportunities while addressing the complexities of multilingual content delivery in the competitive e-learning sector.
E-learning Localization for Global Training | Travod

The Solution

"Translating Neovation's e-learning content into Canadian French was a complex undertaking, given the unique linguistic and cultural nuances of the language, along with today's shortage of native-speaking translators."

Mike Codrean

Global Relations Manager at Travod

To tackle the Canadian French translation requirements, Travod implemented a strategic approach focused on resources, cultural expertise, and tech-enabled project management.

First, we conducted a comprehensive resource onboarding process, expanding our team of native Canadian French translators with expertise in e-learning localisation. By investing in recruiting linguists specifically for this language pair and domain, we enhanced our capacity to handle the growing volume of work from Neovation.

Recognizing the distinct differences between Canadian and European French, we ensured our linguists had the necessary cultural knowledge and localisation skills to adapt content appropriately. This included accounting for variations in vocabulary, syntax, idiomatic expressions, and cultural references unique to French-speaking Canada.

More importantly, we assigned a dedicated project manager to ensure smooth communication, efficient project coordination, and timely delivery of the localised e-learning content.

The result

Travod's strategic investments in expanding our Canadian French translation resources and assigning a dedicated project manager proved highly successful in meeting Neovation's growing localisation needs.

Team’s focus on delivering high-quality, culturally relevant translations, combined with advanced project management technology solidified Travod as Neovation's trusted language services partner. The strengthened relationship led to Neovation engaging Travod for projects in additional languages, such as Spanish and Japanese, with plans for further expansion.

By consistently delivering localised content that resonated with learners across different markets, Travod supported Neovation's service offering to international clients. Our partnership enabled Neovation to offer localisation services for learning and development projects to their global audience, all while ensuring the courses met the linguistic, cultural, and regulatory requirements of each target region.
"We have had a great experience working with Travod over several years as our go-to translation services provider. Their excellent service, high responsiveness, and quality translation work, along with their deep understanding of our needs and reliable delivery, have enabled us to confidently plan our project workflows and meet the promises we make to our clients."

Jennifer Bell

Leader, Custom Learning Team

The bottom line

Neovation's partnership with Travod allowed to streamline their localisation needs, particularly in Canadian French. Travod's strategic approach, which included expanding their team of native Canadian French translators, ensuring linguists possessed the necessary cultural knowledge, and assigning a dedicated project manager, proved highly effective in delivering high-quality, culturally relevant translations.

Results

3
Target languages localised: Canadian French, Spanish, Japanese
4+
Years of continuous partnership
3
Learning platforms supported: SmarterU LMS, OttoLearn, JoySuite

What our customers say

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Seamless and rewarding experience

Working with Travod has been a seamless and rewarding experience for Hyperice. Communication is always clear and timely, which makes managing global content much easier on our end. We appreciate their flexibility and attention to detail, no matter the complexity of the project. Travod has become a trusted partner in helping us connect with our international audiences.

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We've been able to streamline our translation process

Our organization's biggest challenge is manpower. We are a small association that relies heavily on volunteers and, as in any industry, everyone is so very busy. With the help of Travod, we've been able to streamline our translation process using AI which allows our volunteers to simply review the content versus translating it from scratch.

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Difficult language requests

The Travod team always responds in a timely manner with staff available during hours that are not typical of their time zone. Their service has been able to accommodate difficult language requests without issue, and they are quick to communicate any questions or concerns on projects. I enjoy how streamlined their customer portals, with a simple chat feature to discuss any project details. They have become a great resource and I appreciate their partnership immensely!

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Translation services so easy!

I had no idea when I originally reached out what a pleasure it would be to work with you and the team at Travod. Thank you for making translation services so easy!

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Quality and quick service on urgent projects

I appreciate Travod for the quality and quick service in all our translation requests. We often have urgent projects, and Travod never failed to deliver accurate translation at the requested deadline.

Ana Fernandez

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Best fit with my requirements

I have found Travod's approach to be pragmatic in providing solutions which best fit my requirements and they deliver to agreed timelines and standards in all cases. Charges represent value for money, as the process from end-to-end is simple and streamlined.

Dave Rogers

Corporate Training Manager at Swissport

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Exceptional response times

Travod has exceptional response times, are always professional and ready to go the extra mile to make sure they meet our every translation need. Even when I needed a high volume of manuals translated into multiple languages within a month, they came through.

Laura Beyers

Technical Documentation Specialist at CLIMAX Portable

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Keen on finding the solution

We highly appreciate the responsiveness of Travod team, always keen on helping you find a solution and receive feedback after delivery. They help us manage our website content in 8 languages, perfectly understand SEO challenges and deliver good quality work.

Nicolas Arnaud

Marketing Manager at LunaJets

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Never fail to deliver

I appreciate Travod for the quality and quick service. We often have urgent projects, and Travod never failed to deliver an accurate translation by the requested deadline. By implementing the localization tool, we finally have transparency in the process.

Jacqueline Dulauroy

Global Category Manager - Indirect Procurement at Swissport

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Messaging consistency & regional differentiation

With 290+ locations around the world, we're pleased to utilize Travod to assist us with our international communications. They help us maintain messaging consistency, regional differentiation on a global scale and efficiently market our value-added solutions.

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Berry Global (Amcor)

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Unique partner to handle translations

We were looking for one unique partner to handle translations in different languages, and Travod presented a professional solution backed up by clear and fast communication. They delivered the project within the scheduled time with minimal assistance from us.

Simone Drera

VP of Business Development at Flexxaire

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Great communication

We have experienced great communication with Travod. Every inquiry we make about translation projects is addressed appropriately and in a timely manner. The translated files we receive are always laid out neatly and the team does a great job recreating images.

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Owner of Vertaalbureau JTS

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