Industry
Healthcare, Business Consulting and Services
About Trilations
Trilations offers market strategy insights, process management and organisational transformation support to clients across 50 countries. When it needed to translate a large volume of survey responses about the quality of communication within the pharmaceutical industry, it turned to Travod for help.
Operating in a research category where the source material is itself the product, Trilations depends on linguistic accuracy in a way that most consulting businesses do not.
Operating in a research category where the source material is itself the product, Trilations depends on linguistic accuracy in a way that most consulting businesses do not.
If the transcription introduces an error or the translation softens a clinical term, the analysis downstream loses fidelity and the insight loses commercial value. With weekly client deadlines, unpredictable volume, and source material that frequently contains brand names, trial names, and drug terminology that have never been translated before, Trilations needed a language partner who could match its operational cadence without compromising on the specialised vocabulary that the analysis depended on.
Trilations offers market strategy insights, process management and organisational transformation support to clients across 50 countries. When it needed to translate a large volume of survey responses about the quality of communication within the pharmaceutical industry, it turned to Travod for help.
Operating in a research category where the source material is itself the product, Trilations depends on linguistic accuracy in a way that most consulting businesses do not.
Operating in a research category where the source material is itself the product, Trilations depends on linguistic accuracy in a way that most consulting businesses do not.
If the transcription introduces an error or the translation softens a clinical term, the analysis downstream loses fidelity and the insight loses commercial value. With weekly client deadlines, unpredictable volume, and source material that frequently contains brand names, trial names, and drug terminology that have never been translated before, Trilations needed a language partner who could match its operational cadence without compromising on the specialised vocabulary that the analysis depended on.
A tough challenge in a high-impact sector
Communication within healthcare has a widespread impact on the global population, with effective messaging playing a key role in the advancement of research and treatments. Terminology within the sector is highly specialised and is frequently expanded and updated, presenting challenges around accessibility, especially for non-medical professionals.
Trilations needed a language service provider that could accurately transcribe and translate sensitive medical content at scale. It was unable to anticipate the exact volume of work to be sent each week but was under obligation to update its client-facing dashboard with fresh information regularly.
To make matters even more complicated, the source files also contained industry jargon and previously untranslated brand, trial and drug names.
Trilations needed a language service provider that could accurately transcribe and translate sensitive medical content at scale. It was unable to anticipate the exact volume of work to be sent each week but was under obligation to update its client-facing dashboard with fresh information regularly.
To make matters even more complicated, the source files also contained industry jargon and previously untranslated brand, trial and drug names.
The Solution
The Solution
Collaboration
In the past, Trilations had struggled to find a suitable translation strategy given the tight turnarounds and high workloads, but Travod’s collaborative approach helped to create a perfect partnership.
Travod also implemented a customised strategy to help Trilations tackle the challenge of complex medical terminology. The first step was to assign a dedicated pool of resources for the project:
Communication
The next was to build a term list. As the team were working with audio files, the transcriptionists were able to find standardised names and spellings of unfamiliar words and remove any chance of error relating to cutting-edge vocab.
“We made ongoing contributions to a glossary started by the client, who also added new terms. This made the process smoother.” - Nadia Tanasoglu, Project Lead at Travod
“We made ongoing contributions to a glossary started by the client, who also added new terms. This made the process smoother.” - Nadia Tanasoglu, Project Lead at Travod
To ensure the flexibility needed to accommodate Trilations’ inconstant workload, Travod established open communication channels and proactive project management.
“The main challenge was the unpredictability of the amount of work to be delivered each week — nobody could anticipate how much we would have to process. To cover the workload in a timely manner, we built backup teams within our network and updated them frequently. We also worked with our in-house engineer to innovate file access, which saved a ton of time.” - Nadia Tanasoglu, Project Lead at Travod
“The main challenge was the unpredictability of the amount of work to be delivered each week — nobody could anticipate how much we would have to process. To cover the workload in a timely manner, we built backup teams within our network and updated them frequently. We also worked with our in-house engineer to innovate file access, which saved a ton of time.” - Nadia Tanasoglu, Project Lead at Travod
By maintaining responsive communication, Travod was able to reliably manage expectations and coordinate team efforts as work volumes fluctuated.
Project communications were also facilitated by Travod’s dedicated and easy-to-use Customer Portal. Having a single point of access helped to streamline knowledge transfer, updates and feedback, providing the transparency required to manage the long-term project successfully.
The result
Trilations delivers with timely insights
Collaborating with Travod enabled Trilations to overcome key challenges in the medical translation space and enhance visibility into communication standards in the healthcare industry more broadly.
Supported by strong collaboration practices, Travod’s scalable workflows enabled Trilations to keep its commitments to its clients and provide updates within weekly timeframes. Access to high-quality translations also allowed Trilations to improve the accuracy of its communication analysis technology.
About Travod
Travod is a global provider of expert language services and agile technology solutions for businesses worldwide. Providing culturally localised content, Travod offers a full range of translation services in 100+ languages. Our international team of over 5,000 specialist linguists work together to provide a bespoke service for more than 6,000 organizations and brands. Travod is fully ISO 9001 and ISO 17100 certified, demonstrating its ongoing commitment to the highest standards of quality in the translation industry. Travod is part of Mondia Technologies Group.
