Manufacturing Localization for North America: Case Study | Travod

Chicago Faucets: Localizing quality across North America

About the Client

Chicago Faucets, a leading manufacturer of commercial faucets in the United States, has been setting the standard for quality and innovation since 1901. Founded by Albert C. Brown in a small shop in Chicago, the company has grown to become a trusted brand in the plumbing industry, known for its commitment to quality, sustainability, and customer satisfaction.

Industry

Manufacturing

Headquarters

Des Plaines, Illinois

Scope Of Work

Brochures, catalogues, technical documents

Services

Translation services, DTP

Chicago Faucets is committed to reducing its environmental impact by monitoring electricity, natural gas, water, and the amount of waste going to landfill. The company has made significant strides in sustainability, including reducing landfill waste by 60% in its Milwaukee foundry and recycling 98% of its scrap brass, with over 600 tons recycled with outside partners.

The Challenge

To support its marketing campaigns and sales operations throughout the Americas, Chicago Faucets required the localisation of a wide array of brochures, catalogues, and an array of marketing content into Latin American Spanish and Canadian French.

Beyond mere translation, Chicago Faucets required a comprehensive localisation process that seamlessly integrated the translated text into the original design of their brochures and catalogues, ensuring they were ready for immediate use.

Given the extensive scope of Chicago Faucets' localisation project, we recognised the need to assemble a dedicated team of specialists to ensure timely and high-quality delivery. This strategic approach allowed us to efficiently manage the large volume of work, maintain consistency across translations, and deliver the project within the agreed deadlines.
Manufacturing Localization for North America: Case Study | Travod

The Solution

“When Chicago Faucets approached us for their localization needs, we recognized an opportunity to build a lasting partnership. They were looking for a reliable partner to handle translations into French Canadian and US Spanish, as they lacked the internal capacity to manage or verify these languages themselves. We didn't just take on the projects; we took the time to provide them with recommendations regarding the translation process and offer advice tailored to their specific needs." 

Oliver Dale

Relationship Manager at Travod

To meet the challenges of this project, we adopted a strategic approach by distributing the content to different localization specialists, divided into categories based on their expertise.

Our team of linguists and cultural experts dedicated themselves to localizing the marketing materials, making sure that every piece of content was tailored to resonate with the target audience and accurately represented Chicago Faucets' brand identity and values.

Meanwhile, a separate group of Desktop Publishing (DTP) specialists focused on translating and formatting technical documents, such as product specs and installation guides. They ensured that all technical information was precise and easy to understand, meeting Chicago Faucets’ high content standards.

Working hand-in-hand with our localization specialists, our DTP experts carefully integrated the translated content into the original design of the brochures and catalogues. They paid close attention to every detail, from layout and formatting to typography, to guarantee that the final materials looked professional and consistent throughout.
We were struggling to provide translated documents in Spanish and Canadian French to our customers in North America. Travod helped us finally solve the problem with quick and affordable translation services.

Peter Christofferson

Manager, Marketing Communications at Chicago Faucet Company

By dividing the content into categories and assigning it to specialists with specific expertise, we were able to expedite the localization process while maintaining high-quality standards. This approach allowed for efficient project management, ensuring that all localized materials were delivered within the agreed deadlines.
"Working with Chicago Faucets has been a breath of fresh air in the world of client collaborations. Their commitment to clear communication and shared objectives not only streamlines our workflow but also empowers us to deliver comprehensive translation services, ensuring their message resonates globally with clarity and impact."

Helga Pelin

Project Manager at Travod.

Conclusion

The successful localization of Chicago Faucets' marketing and technical materials across the Americas demonstrates the power of a strategic and collaborative approach to overcoming complex challenges. By assembling a dedicated team of specialists, Travod was able to ensure that the company's brochures, catalogues, and technical documents were not only accurately translated into Latin American Spanish and Canadian French but also seamlessly integrated into their original designs. This comprehensive process maintained Chicago Faucets' high standards for quality and brand consistency while tailoring the content to resonate with local audiences.

About Travod

Travod is a global provider of expert language services and agile technology solutions for businesses worldwide. Providing culturally localized content, Travod offers a full range of translation services in 100+ languages. Our international team of over 5,000 specialist linguists work together to provide a bespoke service for more than 6,000 organizations and brands. Travod is fully ISO 9001 and ISO 17100 certified, demonstrating its ongoing commitment to the highest standards of quality in the translation industry. Travod is part of Mondia Technologies Group.

Results

2
Target languages: Latin American Spanish and Canadian French
3
Content categories handled: brochures, catalogues, technical documents
2
Specialist teams assigned by content category: marketing linguists and DTP technical specialists

What our customers say

Hyperice | Travod

Seamless and rewarding experience

Working with Travod has been a seamless and rewarding experience for Hyperice. Communication is always clear and timely, which makes managing global content much easier on our end. We appreciate their flexibility and attention to detail, no matter the complexity of the project. Travod has become a trusted partner in helping us connect with our international audiences.

Fontayne Sisson

Graphic Designer at Hyperice

Hyperice products | Travod
NASSCO Logo | Travod

We've been able to streamline our translation process

Our organization's biggest challenge is manpower. We are a small association that relies heavily on volunteers and, as in any industry, everyone is so very busy. With the help of Travod, we've been able to streamline our translation process using AI which allows our volunteers to simply review the content versus translating it from scratch.

Heather Myers

Program Director at NASSCO

translation services for NASSCO | Travod
Document Tracking Services | Travod

Difficult language requests

The Travod team always responds in a timely manner with staff available during hours that are not typical of their time zone. Their service has been able to accommodate difficult language requests without issue, and they are quick to communicate any questions or concerns on projects. I enjoy how streamlined their customer portals, with a simple chat feature to discuss any project details. They have become a great resource and I appreciate their partnership immensely!

Elliott Klawitter

Translations Coordinator at DTS

Document Tracking Services | DTS | Travod
Chicago Faucets | Travod

Translation services so easy!

I had no idea when I originally reached out what a pleasure it would be to work with you and the team at Travod. Thank you for making translation services so easy!

Peter Christofferson

Marketing Services Manager at Chicago Faucets

Chicago Faucets | Travod
lastminutegroup | Travod

Quality and quick service on urgent projects

I appreciate Travod for the quality and quick service in all our translation requests. We often have urgent projects, and Travod never failed to deliver accurate translation at the requested deadline.

Ana Fernandez

Localisation Coordinator at Last Minute Group

lastminutegroup | Travod
Swissport | Travod

Best fit with my requirements

I have found Travod's approach to be pragmatic in providing solutions which best fit my requirements and they deliver to agreed timelines and standards in all cases. Charges represent value for money, as the process from end-to-end is simple and streamlined.

Dave Rogers

Corporate Training Manager at Swissport

Swissport | Travod
Climax Portable | Travod

Exceptional response times

Travod has exceptional response times, are always professional and ready to go the extra mile to make sure they meet our every translation need. Even when I needed a high volume of manuals translated into multiple languages within a month, they came through.

Laura Beyers

Technical Documentation Specialist at CLIMAX Portable

Climax Portable | Travod
Lunajets | Travod

Keen on finding the solution

We highly appreciate the responsiveness of Travod team, always keen on helping you find a solution and receive feedback after delivery. They help us manage our website content in 8 languages, perfectly understand SEO challenges and deliver good quality work.

Nicolas Arnaud

Marketing Manager at LunaJets

Lunajets | Travod
Swissport | Travod

Never fail to deliver

I appreciate Travod for the quality and quick service. We often have urgent projects, and Travod never failed to deliver an accurate translation by the requested deadline. By implementing the localization tool, we finally have transparency in the process.

Jacqueline Dulauroy

Global Category Manager - Indirect Procurement at Swissport

Swissport | Travod
BerryGlobal (Amcor) | Travod

Messaging consistency & regional differentiation

With 290+ locations around the world, we're pleased to utilize Travod to assist us with our international communications. They help us maintain messaging consistency, regional differentiation on a global scale and efficiently market our value-added solutions.

Global Marketing Communication Team

Berry Global (Amcor)

BerryGlobal (Amcor) | Travod
Flexxaire | Travod

Unique partner to handle translations

We were looking for one unique partner to handle translations in different languages, and Travod presented a professional solution backed up by clear and fast communication. They delivered the project within the scheduled time with minimal assistance from us.

Simone Drera

VP of Business Development at Flexxaire

Flexxaire | Travod
JTS | Travod

Great communication

We have experienced great communication with Travod. Every inquiry we make about translation projects is addressed appropriately and in a timely manner. The translated files we receive are always laid out neatly and the team does a great job recreating images.

Liesbeth de Jonge

Owner of Vertaalbureau JTS

JTS | Travod

Localized materials your sales team can hand over today